Billing Disputes

Use the contact form and say which charge you mean. It reaches us directly. We aim to reply within one business day — an intention, not a guaranteed service level — and we refund genuine billing errors in full as soon as we confirm them. Contact us.

This helps you more than it helps us: a bank dispute usually takes 30 to 90 days to resolve, where we can usually fix the same problem the day you tell us about it.

• We record it against your account as soon as the card network notifies us.
• We respond to the card network with your account records: when you signed up, the terms in force at the time, every invoice and receipt, the emails we sent you and whether they were delivered, and what you actually used — measurements run and reports generated.
• We do not pursue you for a disputed amount. We would rather lose the money than the relationship.
• We may decline to sell to an account that leaves a dispute unresolved.

Usage is the strongest evidence either way, and it cuts both directions: if the record shows a service you never used, that is on us. The same export is available to you on request.

• Charges appear as SIGNALOS.XONIK on your statement, so they are recognisable.
• We email before a renewal — seven days ahead monthly, thirty for annual — with the amount, the date, the card and a one-click cancel.
• Every charge gets a receipt with the plan, the period and a link to the invoice.
• Cancelling is two clicks and needs no conversation, and a refund shows its calculated amount before you confirm.

A chargeback is governed by the card networks' rules and the agreement between you and your bank — nothing on this page changes those rights, and it is not an attempt to. How disputes interact with our terms, and in which jurisdiction, needs real counsel.